- Complimentary Free Shipping on all Items
- In-store collection available within 1 to 7 business days
- See the delivery FAQs for details on shipping methods, costs and delivery times
- If you are an essential business or organization that must provide masks, please contact Customer Service@ppeshopusa.com for bulk pricing.
Our products come with a 30-day return policy; if you are unsatisfied with your purchase from the PPEshopUSA, you are entitled to a refund if you meet the criteria below:
- You purchased the product directly from PPEshopUSA through the PPEshopUSA Store. Items purchased through PPEshopUSA's authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy.
- You provided your PPEshopUSA Store order number when initiating the return. For items received as a gift, you must provide the order number received by the purchaser. PPEshopUSA is only able to issue a refund to the original payment method used by the purchaser.
- You submitted the return request within 30 days from the date of purchase.
- All items are subject to a 30% restocking fee on all returnable items within 30 days of the purchasing date
- You returned the product, including all parts, unopened and in its original packaging. If it has been opened we will not accept the return.
If your return fails to meet any of the above criteria, we will be unable to accept the return.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 618 N Great SW Pkwy, Arlington TX 76011, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 618 N Great SW Pkwy, Arlington TX 76011, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.